![]() Allow me to share some details about this issue. We shall be reporting for misinformation, negligence and incomplete online services. We'd want our money back and also to say this will be reported at our cybercrime department too. You are not offering any assistance to use your product and your customer support is absolutely inefficient to resolve our queries and explain features of your own product. And you cannot alter this offering when the subscription is paid to you. We had taken subscription only because we were assured to have on call customer support. When we started our subscription, we were getting timely responses on mail from Mita and the phone support was available whenever we needed. If that was the case, why was I assured a call back on Friday? I started a new chat today and again I was asked how many accounts I'd like to renew, and then I was told that call support is not available in India. I went to your Chat agent and they're horribly foolish to ask "how many accounts I'd like to renew" every time! I never asked for renewal! I never mentioned renewal! The chat agent promised me a call back for Monday 3rd May 2021, but I didn't receive any call back. On asking them to mark their team or senior on the mail, she stopped replying. This has been going on since last 30 days and your agent on mail has stopped responding. ![]() I trued escalating this to you "Renewal Consultant" Mita on I have been facing troubles since a month to have Razorpay integrated in my account. The Community will always have your back if you need anything else in QBO. Visit our QBO Help Article page to learn more about running your business in your account.
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